Terms of service

These terms govern your use of EasyRetale — the point-of-sale, inventory and storefront service. They are between EasyRetale and the business that holds the subscription. If you accept them on behalf of a company, you confirm you are authorised to do so.

• You are responsible for what happens under your account, including actions by your staff.
• Keep credentials and staff PINs confidential, and tell us promptly if you suspect misuse.
• You must give accurate business details and keep them current.
• Accounts are for a single business. Reselling access without an agreement is not permitted.

• Plans are billed in advance for the period shown at checkout. Prices exclude VAT unless stated.
• Usage above your plan allowance — extra tills, for example — is billed as an add-on rather than blocked.
• Failure to pay may lead to suspension. We will warn you before suspending an account.
• You may cancel at any time; the subscription runs to the end of the paid period. We do not refund part-periods except where the law requires.

You own your catalogue, sales history, stock records and customer data. We process them to run the service on your behalf, as your processor. You can export your data at any time while your account is active, and for 30 days after cancellation.

If you use the storefront, you decide what personal data you collect from your customers and why. That makes you the data controller and us your processor. You are responsible for publishing accurate terms and a privacy notice, for answering your customers’ data requests, and for having a lawful basis for any marketing you send.

We provide draft notices as a convenience. They are a starting point, not legal advice, and reviewing them is your responsibility.

We work to keep the service available but do not promise uninterrupted operation. Maintenance is scheduled outside typical trading hours where practical. The point of sale is designed to keep trading through a network outage and reconcile afterwards — but that is a mitigation, not a guarantee.

You agree not to misuse the service. The detail is in the acceptable use policy, which forms part of these terms.

Nothing here limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited — including your statutory rights.

Otherwise, and to the extent the law allows, our total liability in any 12-month period is limited to the fees you paid in that period. We are not liable for lost profits, lost sales or business interruption.

You are responsible for meeting your own legal obligations as a retailer: pricing, consumer rights, tax, age-restricted goods, and — where you weigh goods for sale — the verification of your weighing equipment.

• You may close your account at any time from the dashboard.
• We may suspend or end an account for serious or repeated breach, giving notice and an opportunity to fix it where reasonable.
• On closure we delete or anonymise your data within 90 days, except records we must keep by law.

We may change these terms. Material changes will be notified by email at least 30 days before they take effect; continuing to use the service after that means you accept them.

These terms are governed by the laws of Ireland and subject to the exclusive jurisdiction of the Irish courts.